Palm PRE Manuale Utente

Palm® Pre™ Phone User Guidewww.sprint.com© 2009 Sprint and the logo are trademarks of Sprint.Other marks are the property of their respective owners.P

10Thanks also to the Synergy feature, in the Messaging application, all your conversations with the same person are grouped together in one chat-style

100 Section 2C: Phone䡲 Use your phone without the headset: Disconnect the headset.Set Up and Use a Bluetooth® Hands-Free DeviceYour phone is compatibl

Section 2C: Phone 101PhoneCustomize Phone SettingsUse Phone Preferences to customize phone settings.Show Contact MatchesBy default, when you have the

102 Section 2C: Phone1. Open Phone .2. Open the application menu and tap Preferences.3. In DTMF tones, tap Short or Long, and then tap the option you

Section 2C: Phone 103Phone1. Open Phone .2. Open the application menu and tap Preferences.3. Under Network, set any of the following:Voice Network: T

104 Section 2C: PhoneUpdate Network SettingsThe network settings on your phone may require periodic updates. Contact Sprint for information on recomme

Section 2D: Your Media and Entertainment Center 105MediaYour Media and Entertainment CenterSection 2DIn This Section⽧ Camera (page 106)⽧ Photos (page

106 Section 2D: Your Media and Entertainment CenterCameraTake a PictureYour phone comes with an easy-to-use, built-in, 3-megapixel camera with an LED

Section 2D: Your Media and Entertainment Center 107MediaReview Pictures you Have Taken1. After taking a picture, tap the thumbnail of the picture in t

108 Section 2D: Your Media and Entertainment Center1. Open Photos .2. Tap the album containing the picture, and tap the thumbnail of the picture. (The

Section 2D: Your Media and Entertainment Center 109MediaYou can assign any pictures on your phone to one of these albums or to an album you create. To

11䢇 Section 3: Web and Data Services and Other Wireless Connections shows you how to use Web browsing, messaging, and email. It also describes other t

110 Section 2D: Your Media and Entertainment CenterAdd a Picture to a ContactYou can also add a picture to a contact in the Contacts application (see

Section 2D: Your Media and Entertainment Center 111Media1. Tap a picture thumbnail to view it full-screen.2. If the photo header is hidden, tap the sc

112 Section 2D: Your Media and Entertainment Center3. Tap and tap Upload.4. Do one of the following:䡲 If you have already set up your picture Web ser

Section 2D: Your Media and Entertainment Center 113Media3. Tap Add An Account, and tap the type of account you want to add.4. Enter your account usern

114 Section 2D: Your Media and Entertainment Center1. Open Videos .2. Tap the video. Use Video Playback ControlsPlayback controls automatically appear

Section 2D: Your Media and Entertainment Center 115MediaDelete a VideoTo delete a video file from your phone, you must put your phone in USB drive mod

116 Section 2D: Your Media and Entertainment Center3. Open My Computer (Windows XP), Computer (Windows Vista), or the Finder (Mac), and double-click t

Section 2D: Your Media and Entertainment Center 117Media䡲 To search for a video: Tap Search All Videos, enter a search term, and press Enter .䡲 To dis

118 Section 2D: Your Media and Entertainment CenterShare a VideoSend a friend a link to a YouTube video.1. On the video details screen (see “Watch a V

Section 2D: Your Media and Entertainment Center 119MediaYou can play music that you copy from your computer or stream from the Web in the following fo

12Manage Your AccountOnline: sprint.com䢇 Access your account information.䢇 Check minute usage (depending on your Sprint service plan).䢇 View and pay y

120 Section 2D: Your Media and Entertainment Center䡲 Listen to an album: Tap Albums and tap the album name. To listen to the album’s songs in the orde

Section 2D: Your Media and Entertainment Center 121MediaSwitch the Now Playing DisplayYou can switch the display to show the songs you are listening t

122 Section 2D: Your Media and Entertainment CenterDelete a SongTo delete a song file from your phone, you must put your phone in USB drive mode and d

Section 2D: Your Media and Entertainment Center 123MediaSet Up Your Amazon AccountYou must be signed in to your Amazon account to download music.1. Op

124 Section 2D: Your Media and Entertainment CenterBrowse Songs, Albums, Artists, or Genres1. Open Amazon MP3 .2. Do any of the following:䡲 View all s

Section 2D: Your Media and Entertainment Center 125MediaView Album Information and Buy an Album1. Make sure you have a connection to a Wi-Fi network (

126 Section 2D: Your Media and Entertainment CenterPreview and Buy a Song1. Make sure you have a connection to a Wi-Fi network (see “Wi-Fi” on page 23

Section 2D: Your Media and Entertainment Center 127Media1. Tap Download on any screen displaying this button. (This displays items that you are curren

128 Section 2D: Your Media and Entertainment CenterNASCAR Sprint Cup MobileSMWith NASCAR Sprint Cup MobileSM, you can keep pace with the latest race r

Section 2E: Your Personal Information Organizer 129OrganizerYour Personal Information OrganizerSection 2EIn This Section⽧ Contacts (page 130)⽧ Calenda

13Sprint Operator ServicesSprint Operator Services provides assistance with placing collect calls or with placing calls billed to a local telephone ca

130 Section 2E: Your Personal Information OrganizerContactsHow Do I Enter Names and Other Info in Contacts?You have a few options for getting contact

Section 2E: Your Personal Information Organizer 131OrganizerLinked ContactsThe Synergy feature automatically links contacts from different accounts if

132 Section 2E: Your Personal Information OrganizerUse Contacts for the First Time1. Open Contacts .2. Do one of the following:䡲 To set up your first

Section 2E: Your Personal Information Organizer 133OrganizerCreate a ContactYou can add a contact that synchronizes with an online account you have, s

134 Section 2E: Your Personal Information Organizer5. In some fields, such as New Phone Number, when you enter the information a label button appears

Section 2E: Your Personal Information Organizer 135Organizer3. For more search options, tap Global Address Lookup. (This option is available if you ar

136 Section 2E: Your Personal Information OrganizerAdd a Photo to a ContactThe photo you add appears onscreen when this contact calls you.1. While cre

Section 2E: Your Personal Information Organizer 137OrganizerAdd a Ringtone to a ContactSelect the ringtone you want to hear when this contact calls yo

138 Section 2E: Your Personal Information Organizer3. Open the application menu and tap Set speed dial. 4. Tap the phone number you want to assign a s

Section 2E: Your Personal Information Organizer 139Organizer3. Open the application menu and tap Add Person Reminder. 4. Enter the reminder. Link a Co

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140 Section 2E: Your Personal Information OrganizerUnlink a Contact1. Open Contacts .2. Tap the contact name to open the contact entry.3. In the open

Section 2E: Your Personal Information Organizer 141OrganizerIf the contact has a picture (see “Add a Photo to a Contact” on page 136), the picture app

142 Section 2E: Your Personal Information OrganizerDelete a Contact1. Open Contacts .2. Tap the contact name.3. Do one of the following:䡲 Delete an un

Section 2E: Your Personal Information Organizer 143OrganizerCustomize Contacts1. Open Contacts .2. Open the application menu and tap Preferences &

144 Section 2E: Your Personal Information OrganizerManually Synchronize Contacts With Your Online AccountsIf you want to get contacts from an online a

Section 2E: Your Personal Information Organizer 145Organizer(see “Use Calendar for the First Time” on page 146), or anytime after that (see “Customize

146 Section 2E: Your Personal Information OrganizerLayered CalendarsSuppose you use the calendar in both Microsoft Exchange ActiveSync and in Google.

Section 2E: Your Personal Information Organizer 147Organizer䡲 To set up an online account to sync other than the first one: Tap Add An Account, tap th

148 Section 2E: Your Personal Information OrganizerIf you create an event in All Calendars view, the event is created in the calendar set as the defau

Section 2E: Your Personal Information Organizer 149Organizer3. (Optional) Tap Custom to define your own repeat interval and set the end date.Add an Al

Your SetupSection 1

150 Section 2E: Your Personal Information Organizer1. Open Calendar .2. Go to the day you want, open the application menu and tap New all day event.3.

Section 2E: Your Personal Information Organizer 151OrganizerMove Around in Calendar䢇 Next or previous week: In Week view, swipe right or left on the s

152 Section 2E: Your Personal Information Organizer3. Open the application menu and tap Delete event, and then tap Delete to confirm. (If this event i

Section 2E: Your Personal Information Organizer 153Organizer䢇 Contact meeting attendees: This opens an email message with the participants’ addresses

154 Section 2E: Your Personal Information Organizer3. Set the following options:First Day of WeekDay Start and EndDefault Event Reminder: Tap the time

Section 2E: Your Personal Information Organizer 155OrganizerManually Synchronize Calendar With Your Online AccountsIf you want to get calendar events

156 Section 2E: Your Personal Information OrganizerTasksCreate a Task ListAll individual tasks you create (see “Create a Task” on page 156) must be pl

Section 2E: Your Personal Information Organizer 157Organizer4. Enter the task name in the Task name field. (To set the task priority, see the next pro

158 Section 2E: Your Personal Information Organizer4. Set any of the following:Priority: High priority tasks appear with a red check box. Normal prior

Section 2E: Your Personal Information Organizer 159OrganizerView Tasks That Are Due Today1. Open Tasks . (The number to the right of the All Tasks fi

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160 Section 2E: Your Personal Information Organizer3. Tap All, Remaining, or Completed in the upper-right corner, and tap the filter option you want.O

Section 2E: Your Personal Information Organizer 161Organizer3. Open the application menu and tap Set due date for all.4. Tap the month, date, and year

162 Section 2E: Your Personal Information OrganizerMemosIf you used the Data Transfer Assistant and imported notes from Outlook on your desktop to you

Section 2E: Your Personal Information Organizer 163OrganizerEdit a Memo1. Open Memos .2. Tap the memo you want to edit.3. Tap the screen to position t

164 Section 2E: Your Personal Information OrganizerCalculatorYou can enter numbers in Calculator using either the onscreen keypad or the keyboard.Perf

Section 2F: Your Documents and Other Productivity Files 165DocumentsYour Documents and Other Productivity FilesSection 2FIn This Section⽧ Doc View (pa

166 Section 2F: Your Documents and Other Productivity FilesDoc ViewWith Doc View, you can carry, view, and manage Microsoft Word, Excel®, and PowerPoi

Section 2F: Your Documents and Other Productivity Files 167DocumentsChange the Display SizeFor information on zooming in and out, see “Zoom Gestures”

168 Section 2F: Your Documents and Other Productivity FilesSave a File With a New Name1. With the file open, open the application menu and tap Save As

Section 2F: Your Documents and Other Productivity Files 169DocumentsWork With Comments, Endnotes, and Footnotes in a Microsoft Word DocumentIn an open

Section 1A: Set Up Service 17SetupSet Up ServiceSection 1AIn This Section⽧ Set Up Your Phone (page 18)⽧ Turn the Phone On/Off (page 20)⽧ Make Your Fir

170 Section 2F: Your Documents and Other Productivity FilesShow or Hide Rows or Columns in a Spreadsheet䢇 To hide a row or column: Tap the row or colu

Section 2F: Your Documents and Other Productivity Files 171DocumentsView Comments in a SpreadsheetIn an open Excel® spreadsheet, comments are indicate

172 Section 2F: Your Documents and Other Productivity FilesPDF ViewWith PDF View, you can carry, view, and manage PDF (Adobe Acrobat) files on your ph

Section 2F: Your Documents and Other Productivity Files 173DocumentsMove Around in a File䢇 Go to the next or preceding page: Tap or .䢇 Jump to a diff

174 Section 2F: Your Documents and Other Productivity Files3. Find the next instance: Tap .Find the preceding instance: Tap . 4. To exit search, ope

Section 2F: Your Documents and Other Productivity Files 175DocumentsView BookmarksIf a PDF file was created with bookmarks, you can see the bookmarks

176 Section 2F: Your Documents and Other Productivity Files

Section 2G: Preferences 177PreferencesPreferencesSection 2GIn This Section⽧ Backup (page 178)⽧ Date & Time (page 181)⽧ Device Info (page 182)⽧ Lan

178 Section 2G: PreferencesBackupBack Up Your InformationYour phone backs up the contacts, calendar events, and tasks that are in your Palm profile ac

Section 2G: Preferences 179Preferences2. Do any of the following:䡲 Back up your information manually: Tap Back up now.䡲 Turn off automatic backup and

18 Section 1A: Set Up ServiceSet Up Your PhoneActivate Your Phone䢇 If you purchased your phone at a Sprint Store: It is probably activated and ready t

180 Section 2G: Preferences3. Enter your Palm profile password and tap Done.4. Edit any of the following:First Name/Last NameEmail: Change the email a

Section 2G: Preferences 181PreferencesDate & TimeYou can set your phone to adjust the date and time automatically to the local date and time where

182 Section 2G: PreferencesDevice InfoView System Information1. Open Device Info . (Basic system information is displayed.)2. To view more detailed s

Section 2G: Preferences 183Preferences1. Open Device Info .2. Tap Phone Reset Options.3. Do one of the following:䡲 Erase all data from the phone excep

184 Section 2G: PreferencesRun Quick TestsIf you are troubleshooting your device with a support agent, you can run Quick Tests to get diagnostic infor

Section 2G: Preferences 185PreferencesAdd a CertificateYou can install a certificate that is located in the USB drive storage on your phone. To copy a

186 Section 2G: PreferencesDelete a CertificateOnly user-installed certificates can be deleted.1. Open Device Info .2. Tap More Info.3. Open the appli

Section 2G: Preferences 187PreferencesSet the Interval for Turning the Screen Off AutomaticallyBy default, your screen turns off after one minute of i

188 Section 2G: Preferencesamong your open applications without first going to Card view—you go from full-screen view to full-screen view of each app.

Section 2G: Preferences 189Preferences1. Open Screen & Lock . 2. To turn Secure Unlock on: In Secure Unlock, tap Simple PIN or Password and do one

Section 1A: Set Up Service 19Setupevents from your desktop organizer software (see “Transfer Data From Your Computer to Your New Phone” on page 19).)W

190 Section 2G: Preferences1. Open Sounds & Ringtones .2. In Ringer Switch Off, tap On or Off to set whether your phone vibrates when you slide th

Section 2G: Preferences 191PreferencesSelect the Ringtone for Incoming CallsThe ringtone you select here applies globally to all incoming calls. You c

192 Section 2G: Preferences

Web and Data Services and Other Wireless ConnectionsSection 3

194

Section 3A: Using Web and Data Services 195Web & Data ServicesUsing Web and Data ServicesSection 3AIn This Section⽧ Get Started With Data Services

196 Section 3A: Using Web and Data ServicesGet Started With Data ServicesWith your Sprint service, you are ready to start enjoying the advantages of d

Section 3A: Using Web and Data Services 197Web & Data ServicesData Services Symbols on Your ScreenWhen you are connected to data services, a data

198 Section 3A: Using Web and Data Services2. Tap All Channels, Live, On Demand, Premium Channels, or Sprint Radio to display a list of channels and p

Section 3B: Your Email and Other Messages 199Email & MessagingYour Email and Other MessagesSection 3BIn This Section⽧ Email (page 200)⽧ Messaging

Intellectual Property Notices© 2009 Palm, Inc. All rights reserved. Palm, Pre, Synergy, and the Palm and Pre logos are among the trademarks or registe

20 Section 1A: Set Up ServicePalm offers the Data Transfer Assistant to do this one-time data transfer. Use of the Data Transfer Assistant is a three-

200 Section 3B: Your Email and Other MessagesEmailHow Do I Send and Receive Email on My Phone?Use the Email application on your phone to access the ma

Section 3B: Your Email and Other Messages 201Email & MessagingIf you reply to a message from this merged view, the message is sent from the same a

202 Section 3B: Your Email and Other Messages(EAS)” on page 203. If you have a less common email provider, see “Set Up Email: Other Providers” on page

Section 3B: Your Email and Other Messages 203Email & MessagingSet Up Email: Microsoft Exchange ActiveSync (EAS)Follow this procedure to get email

204 Section 3B: Your Email and Other Messages3. Any other time you open Email, open the application menu, tap Preferences & Accounts, and tap Add

Section 3B: Your Email and Other Messages 205Email & Messaging1. Open Email .2. The first time you open Email, do one of the following:䡲 If this i

206 Section 3B: Your Email and Other MessagesEnter Advanced Account Settings1. Open Email .2. Open the application menu and tap Preferences & Acco

Section 3B: Your Email and Other Messages 207Email & MessagingSync deleted emails (POP accounts only): Set whether messages should be deleted on t

208 Section 3B: Your Email and Other MessagesCreate and Send an Email Message1. Open Email .2. If this is the first time you have opened the Email app

Section 3B: Your Email and Other Messages 209Email & Messaging8. Enter the subject, press Enter , and enter the body text.9. (Optional) To set th

Section 1A: Set Up Service 21SetupTurn the Screen On/OffWake up the screen and leave the wireless services turned off when you want to use only the or

210 Section 3B: Your Email and Other Messages3. Tap the folder you want to check messages for, and tap .4. Tap a message to open it.5. Tap or to

Section 3B: Your Email and Other Messages 211Email & Messaging䢇 To open multiple attachments: Tap the list of attachment names to view the attachm

212 Section 3B: Your Email and Other MessagesAdd a Contact From an Email MessageYou can add a contact name or email address to your Contacts list dire

Section 3B: Your Email and Other Messages 213Email & MessagingMove a Message to Another Folder1. Open a message. 2. Open the application menu and

214 Section 3B: Your Email and Other MessagesDo one of the following:䢇 In the message list: Throw the message off the side of the screen.䢇 In an open

Section 3B: Your Email and Other Messages 215Email & Messaging䡲 Open a folder: Tap the folder name.䡲 View folder information such as last sync and

216 Section 3B: Your Email and Other Messages3. Set any of the following:Smart Folders: Set whether to include All Inboxes and/or All Flagged messages

Section 3B: Your Email and Other Messages 217Email & MessagingReply to Meeting InvitationsYou can receive meeting invitations on your phone in the

218 Section 3B: Your Email and Other Messages䢇 Multimedia messages, if your service plan includes multimedia messaging (see “Create and Send a Text or

Section 3B: Your Email and Other Messages 219Email & MessagingSwitch Between Messaging Accounts in a ConversationIn a single conversation, you can

22 Section 1A: Set Up ServiceTurn Wireless Services Off (Airplane Mode)Airplane mode turns off your phone as well as the Bluetooth® wireless technolog

220 Section 3B: Your Email and Other MessagesCreate and Send a Text or Multimedia MessageEach text message can have up to 160 characters. If you send

Section 3B: Your Email and Other Messages 221Email & Messaging4. Tap the To field and repeat step 3 to enter additional recipients.5. Do one of th

222 Section 3B: Your Email and Other Messages1. Open Messaging .2. Tap a conversation to view messages. 3. In a multimedia message, tap a file name to

Section 3B: Your Email and Other Messages 223Email & MessagingSet up an Instant Messaging (IM) AccountTo use an IM account on your phone, you must

224 Section 3B: Your Email and Other MessagesSign In to an IM Account1. Open Messaging .2. Tap Buddies.3. Tap to the left of Offline, and tap Availa

Section 3B: Your Email and Other Messages 225Email & MessagingSend and Receive IM Messages1. Open Messaging .2. Do one of the following to start o

226 Section 3B: Your Email and Other Messages3. Do one of the following:䡲 If you already have a custom message: Tap the current message and enter the

Section 3B: Your Email and Other Messages 227Email & Messaging3. Turn either of the following new message notifications on or off:Show Notificatio

228 Section 3B: Your Email and Other Messages

Section 3C: Your Connections to the Web and Wireless Devices 229Wireless ConnectionsYour Connections to the Web and Wireless DevicesSection 3CIn This

Section 1A: Set Up Service 23SetupTurn Wireless Services OnWhen you turn on your phone, it connects to a mobile network so that you can make and recei

230 Section 3C: Your Connections to the Web and Wireless DevicesWi-FiWhat Is a Wi-Fi Connection?Many environments, such as corporate offices, coffee s

Section 3C: Your Connections to the Web and Wireless Devices 231Wireless Connections䢇 Secure networks: These networks may broadcast their name, but at

232 Section 3C: Your Connections to the Web and Wireless Devices䢇 From any screen: Open the connection menu, tap Wi-Fi, and tap Turn on Wi-Fi or Turn

Section 3C: Your Connections to the Web and Wireless Devices 233Wireless ConnectionsConnect to a New Secure NetworkFor an explanation of secure networ

234 Section 3C: Your Connections to the Web and Wireless Devices6. A series of different screens appears depending on the network type. Enter or selec

Section 3C: Your Connections to the Web and Wireless Devices 235Wireless ConnectionsCustomize Connection SettingsDo not change Wi-Fi settings unless y

236 Section 3C: Your Connections to the Web and Wireless DevicesLocation ServicesLocation Services provide information about your location to applicat

Section 3C: Your Connections to the Web and Wireless Devices 237Wireless Connections䡲 Auto Locate: If you turn Auto Locate off and an application subs

238 Section 3C: Your Connections to the Web and Wireless Devices1. Open Web .2. Enter the address of the page. (You don’t need to enter the prefix htt

Section 3C: Your Connections to the Web and Wireless Devices 239Wireless Connections1. Open Web .2. Enter the search term and tap a search option.Open

24 Section 1A: Set Up Service䢇 To turn both the screen and wireless services back on: Press and hold power .Make Your First Call1. Press power . (Thi

240 Section 3C: Your Connections to the Web and Wireless Devices䢇 Zoom into or out of a page: Pinch out or in on the page. (Or double-tap the page.)䢇

Section 3C: Your Connections to the Web and Wireless Devices 241Wireless Connections3. Enter any of the following:Icon: Tap the currently displayed pa

242 Section 3C: Your Connections to the Web and Wireless Devices3. Enter any of the following:Icon: Tap the currently displayed bookmark icon. (Then t

Section 3C: Your Connections to the Web and Wireless Devices 243Wireless ConnectionsEdit, Reorder, or Delete a Bookmark1. Open the application menu an

244 Section 3C: Your Connections to the Web and Wireless DevicesReturn to Previously Viewed Web Pages1. Open the application menu and tap History.2. S

Section 3C: Your Connections to the Web and Wireless Devices 245Wireless ConnectionsCustomize Web Browser Settings1. Open Web .2. Open the application

246 Section 3C: Your Connections to the Web and Wireless DevicesGoogle Maps1. Open Google Maps .2. Tap Menu.In Google Maps, use these icons to do the

Section 3C: Your Connections to the Web and Wireless Devices 247Wireless ConnectionsSprint NavigationYou can use Sprint Navigation to get driving dire

248 Section 3C: Your Connections to the Web and Wireless Devices3. Tap any of the following:䡲 My Favorites: Tap to add an address.䡲 Recent Places: V

Section 3C: Your Connections to the Web and Wireless Devices 249Wireless ConnectionsGet Your Location and Local Traffic Information1. Open Sprint Navi

Section 1A: Set Up Service 25SetupAdjust Call Volume䢇 When you’re on a call, press the Volume button on the side of your phone to adjust the call volu

250 Section 3C: Your Connections to the Web and Wireless DevicesMake a Pairing Request to Another DeviceYou can make a pairing request to a Bluetooth

Section 3C: Your Connections to the Web and Wireless Devices 251Wireless Connections䡲 The screen displays a passkey generated by your phone: Enter the

252 Section 3C: Your Connections to the Web and Wireless Devices䡲 The screen prompts you to enter a passkey: Check the documentation that came with th

Section 3C: Your Connections to the Web and Wireless Devices 253Wireless ConnectionsDisconnect From a DeviceDisconnecting from a device does not mean

254 Section 3C: Your Connections to the Web and Wireless Devices

Your ResourcesSection 4

256

Section 4A: Troubleshooting 257HelpTroubleshootingSection 4AIn This Section⽧ For Current Palm® Smartphone Users (page 258)⽧ Battery (page 259)⽧ Screen

258 Section 4A: Troubleshooting⽧ Backing Up and Restoring Data (page 286)⽧ Updates (page 287)⽧ Third-party Applications (page 288)⽧ Making Room on You

Section 4A: Troubleshooting 259HelpBatteryI can’t charge the battery䢇 If you’re using a new battery or a new charger, make sure the battery and charge

26 Section 1A: Set Up ServiceFor more information about using your voicemail, see “Use Voicemail” on page 90.Create Sprint Account PasswordsAs a Sprin

260 Section 4A: Troubleshooting1. Press and release the back cover release.2. Slide your thumbnail or a credit card between the back cover and the pho

Section 4A: Troubleshooting 261Help3. Repeat step 2 on the other side of the phone.4. Lift off the back cover.5. Remove the battery by pulling the tab

262 Section 4A: Troubleshooting7. Position the back cover over the phone and gently press the top two clasps, located at the top corners. (Then press

Section 4A: Troubleshooting 263Help8. Slide out the keyboard (see “Slide Out the Keyboard” on page 31), and then press the two clasps at the bottom co

264 Section 4A: TroubleshootingI can’t get my screen to turn on after removing and replacing the batteryRemoving the battery turns off your phone comp

Section 4A: Troubleshooting 265Help2. Slide your thumbnail or a credit card between the back cover and the phone, starting a the bottom and moving hal

266 Section 4A: TroubleshootingI can’t get the back cover back on1. Position the back cover over the phone and gently press the top two clasps, locate

Section 4A: Troubleshooting 267HelpScreen and PerformanceThe screen appears blankTo save power, the screen dims automatically after a period of inacti

268 Section 4A: TroubleshootingApplications are running slower than usual1. Press Center to display Card view.2. Scroll through the cards and note ho

Section 4A: Troubleshooting 269Help䢇 Some gestures begin in the gesture area and end in the touchscreen, and vice versa. (Crossing the border between

Your Palm® PreTM PhoneSection 2

270 Section 4A: Troubleshootingapplications, is restored to your phone. Information from online accounts you synchronize with—such as Google or Micros

Section 4A: Troubleshooting 271HelpThe other person hears an echo䢇 Try decreasing the volume on your phone to avoid coupling or feedback on the other

272 Section 4A: TroubleshootingMy phone hangs up when I hold it to my earYou may be accidentally pressing the onscreen button with your cheek. Try h

Section 4A: Troubleshooting 273Help䢇 The hands-free device is compatible with your phone. (Go to palm.com/support to see a list of supported devices.)

274 Section 4A: Troubleshootingin the other location. So if you enter a Google contact in the Contacts application on your phone, the contact appears

Section 4A: Troubleshooting 275HelpI want to sync with Outlook or Palm Desktop software on my computerYour Pre phone does not support synchronization

276 Section 4A: TroubleshootingI have entered the settings to sync with Exchange ActiveSync, but I can’t synchronize with my company’s Exchange server

Section 4A: Troubleshooting 277HelpEmailI have problems using my accountOccasionally you may experience problems using an email account after you set

278 Section 4A: TroubleshootingI have problems sending email (IMAP and POP accounts)If you are able to receive email messages but cannot send them, tr

Section 4A: Troubleshooting 279HelpThe following icons appear in the title bar to indicate whether data services are available. If you don’t see one o

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280 Section 4A: TroubleshootingI want to send a video in a multimedia message, but do not see it on the list of items I can attachYou can attach pictu

Section 4A: Troubleshooting 281HelpMy phone won’t connect to the InternetYour phone supports Sprint Mobile Broadband (EVDO), Sprint 1xRTT, and Wi-Fi w

282 Section 4A: TroubleshootingAn image or map is too small on my screenDo either of the following:䢇 To switch to landscape mode to see more of the im

Section 4A: Troubleshooting 283HelpCalendar and ContactsI haven’t entered any contacts or calendar events on my phone, but when I open those apps, I s

284 Section 4A: TroubleshootingFor information on displaying a single calendar view only in Calendar, see “Change the Calendar Display” on page 150. F

Section 4A: Troubleshooting 285Help䢇 If you take a picture when the keyboard is slid out, press Space to take the picture instead of tapping the ons

286 Section 4A: TroubleshootingWhen I open the drive representing my phone on my computer, I see subfolders. Do I need to move my files into these fol

Section 4A: Troubleshooting 287Helpexample, you can save copies on your computer and then transfer them back to your phone (see “Copy Files Between Yo

288 Section 4A: TroubleshootingThird-party ApplicationsSome third-party applications can cause conflicts with your phone. Third-party applications tha

Section 4A: Troubleshooting 289HelpGetting more helpContact the author or vendor of any third-party software if you require further assistance. Neithe

Section 2A: Basics 29BasicsBasicsSection 2AIn This Section⽧ What’s in the Box? (page 30)⽧ Get to Know Your Phone (page 31)⽧ Charge the Battery (page 3

290 Section 4A: Troubleshooting

Section 4B: Glossary 291GlossaryGlossarySection 4Bairplane mode: A mode in which all the wireless services on your phone are turned off. Wireless serv

292 Section 4B: GlossaryMaking the back gesture is also the way you save your work in many apps. If you don't see a Done button, make the back ge

Section 4B: Glossary 293GlossaryLauncher: A group of screens displaying all your applications. To open the Launcher, tap in Quick Launch, or flick u

294 Section 4B: GlossaryPalm profile: A Palm profile gives you access to services like automatic updates, backup of your data, and more. You create a

Section 4B: Glossary 295Glossarysystem update: Enhancements provided by Palm to the Palm® webOS™ platform and core applications such as Contacts and C

296 Section 4B: Glossary

Your Safety and SpecificationsSection 5

298

Section 5A: Regulatory and Safety Information 299SpecificationsRegulatory and Safety InformationSection 5AIn This Section⽧ FCC Statements (page 300)⽧

Table of ContentsWelcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

30 Section 2A: BasicsWhat’s in the Box?All of the following items are in the phone box:Hardware䢇 Palm® Pre™ phone and pouch.䢇 AC charger.䢇 3.5mm stere

300 Section 5A: Regulatory and Safety InformationFCC StatementsThis equipment has been tested and found to comply with the limits for a Class B digita

Section 5A: Regulatory and Safety Information 301SpecificationsAntenna Care/Unauthorized ModificationsUse only the supplied integral antenna. Unauthor

302 Section 5A: Regulatory and Safety InformationRadio Frequency (RF) Safety ExposureGeneral statement on Radio Frequency (RF) energy: Your phone cont

Section 5A: Regulatory and Safety Information 303SpecificationsIn order to comply with FCC and IC RF exposure safety guidelines, users MUST use one of

304 Section 5A: Regulatory and Safety InformationHearing Aid Compatibility (HAC)Using Your Phone With a Hearing DeviceYour device has been tested for

Section 5A: Regulatory and Safety Information 305Specifications䢇 Any combined rating equal to four is considered usable.Thus, if you pair an M3 hearin

306 Section 5A: Regulatory and Safety Information䢇 Don’t use the battery charger in direct sunlight or in high humidity areas, such as the bathroom.䢇

Section 5A: Regulatory and Safety Information 307Specifications䢇 Do not handle a damaged or leaking Lithium-Ion (LI-ion) battery as you can be burned.

308 Section 5A: Regulatory and Safety InformationBattery Source: PalmType: Rechargeable Li-ion PolymerModel: 157-10119-00Rating: 3.7Vdc, 1150mAh (mini

Section 5A: Regulatory and Safety Information 309SpecificationsUser SafetyOperational WarningsIMPORTANT INFORMATION ON SAFE AND EFFICIENT OPERATION. R

Section 2A: Basics 31BasicsPrint Material䢇 Get Started Guide.䢇 Features Guide.䢇 Palm warranty.䢇 End User License Agreement.Get to Know Your PhoneSlide

310 Section 5A: Regulatory and Safety InformationHospitals or health care facilities may be using equipment that could be sensitive to external RF ene

Section 5A: Regulatory and Safety Information 311Specificationsvehicle that has air bags. Do not place a phone in the area over an air bag or in the a

312 Section 5A: Regulatory and Safety Information䢇 When using headphones, turn the volume down if you cannot hear the people speaking near you or if t

Section 5A: Regulatory and Safety Information 313SpecificationsVoice: 1-800-CDC-INFO (1-800-232-4636)Internet: http://www.cdc.gov/niosh/topics/noisePr

314 Section 5A: Regulatory and Safety InformationNormal use position: When making or receiving a phone call, hold your phone to your ear, with the bot

Section 5A: Regulatory and Safety Information 315Specifications1. Get to know your phone and its features, such as speed-dial and redial.2. Use a hand

316 Section 5A: Regulatory and Safety Informationbe illegal. If you must use a stereo headset while driving, place a speaker in only one ear. Leave th

Section 5A: Regulatory and Safety Information 317Specifications9. Use your phone to help others in emergencies. (If you see an auto accident, crime in

318 Section 5A: Regulatory and Safety InformationESD SafetyElectrostatic discharge (ESD) can cause damage to electronic devices if discharged into the

Section 5A: Regulatory and Safety Information 319Specifications䢇 For example, if your computer has a metal case and is plugged into a standard three-p

32 Section 2A: BasicsFront View1 Earpiece2 Touchscreen: Tap and make other gestures directly on the screen. See “Touchscreen” on page 36.3 Volume

320 Section 5A: Regulatory and Safety Information

Section 5B: Specifications 321SpecificationsSpecificationsSection 5BIn This Section⽧ Specifications (page 322)

322 Section 5B: SpecificationsSpecificationsRadio 䢇 CDMA2000 digital dual band䢇 EvDO Rev A and 1xRTT Phone features䢇 Speakerphone䢇 Hands-free headset

Section 5B: Specifications 323SpecificationsDisplay 䢇 3.1-inch touchscreen䢇 24-bit color䢇 Resolution: 320 x 480 HVGA 䢇 User-adjustable brightnessKeybo

324 Section 5B: SpecificationsIncluded additional applications䢇 Amazon MP3 䢇 Google Maps䢇 NASCAR Sprint Cup MobileSM䢇 Sprint Navigation䢇 Sprint TV®䢇 Y

Index 325IndexIndexNumerics1xRTT data services 278411 phone numbers 12911 phone numbers 87Aaccented characters 64Accept Cookies option 245Account view

326 Indexalbums. See photo albums; video albumsalerts. See alarms; notificationsAll Calendars view 148all-day events 149See also calendars; eventsalte

Index 327Indexcharging 37, 39, 259installing updates and 76maximizing life of 39purchasing 39replacing 259troubleshooting 259–266battery icon 38blank

328 Indexspecifying default 154synchronizing 146, 155, 274troubleshooting 283–284viewing specific dates on 151viewing specific events on 150call histo

Index 329Indexdisplaying 96, 135, 137, 138, 139editing 135, 137, 138, 139getting driving directions for 248getting in touch with 141getting started wi

Section 2A: Basics 33Basics4 Gesture area: Make the back gesture and begin other gestures here. See “Use Gestures: Tap, Swipe, Drag, Flick, Pinch” on

330 Indexdeletingapplications 60, 62, 289Bluetooth devices 253bookmarks 243browsing history 245calendar events 151certificates 186contacts 142conversa

Index 331Indextasks 159text messages 222videos 113, 116Web pages 239Wide View 167DNS Server option 235Doc Editor 171Doc View 166–171documentation 10,

332 Indexviewing message headers 213email accountsaccessing 200changing 207creating multiple 202deleting 207reordering 216setting preferences for 206–

Index 333Indexfeedback 271fields 66file typesopening files and 166playing music and 119viewing pictures and 107watching videos and 113filesSee also sp

334 IndexIiconsadding to Quick Launch 60charging battery and 38determining signal strength and 270minimizing Web pages as 241, 242monitoring data serv

Index 335IndexLauncheradding contacts to 140defined 293displaying 54opening applications with 53reordering icons 62layered calendars 146lighted dial p

336 IndexMP3 music service 122–127, 285multimedia messagesadding pictures to 111addressing 220creating 220–221deleting 222dialing from 87, 222displayi

Index 337Indexonline support 11open networks 230, 232openingApp Catalog 76, 79applications 52, 53, 55attachments 210, 222Card view 56files 82, 166, 17

338 Indexdialing 84–87, 137, 138, 244disposing of 308finding compatible devices for 273getting help with 11getting number for 95getting started with 3

Index 339Indextaking 106–107, 284uploading 111–113PINs 189play lists 121Play sound option 206playingmusic 120videos 114, 117voicemail messages 90Playl

34 Section 2A: BasicsBack View1 Camera flash2 Camera lens3 Speaker

340 Indexemail addresses 212files 168, 174information 68, 134phone numbers 97pictures 110Web page bookmarks 243schedules. See calendarsscreenadjusting

Index 341Indexsounds. See specific typeSounds & Ringtones application 189speakerphone 91, 271specifications 322speed dialing 85, 137, 138spreadshe

342 Indextext entry fields 66text messagesadding links to 118addressing 220creating 220–221deleting 222displaying 222making phone calls and 87, 91, 22

Index 343Indexvoicemaillistening to 90sending calls to 89setting preferences for 104setting up 25Voicemail Count Reset option 104volumeadjusting for p

344 IndexJoin network option 232open networks 230, 232secure networks 230, 233Turn off Wi-Fi option 232Turn on Wi-Fi option 232Wi-Fi networks 230Wi-Fi

Section 2A: Basics 35BasicsTop View1 Power: Press to wake up or turn off the screen. Press and hold to turn your device and all wireless services comp

36 Section 2A: BasicsTouchscreen1 Application name: Displays the name of the currently open application. Tap the name to open the application menu.2 L

Section 2A: Basics 37BasicsCharge the BatteryAlthough the battery may come with a sufficient charge to complete the setup process, we recommend that a

38 Section 2A: Basics2. Connect the small end of the USB cable to the charger/microUSB connector.3. Connect the other end of the USB cable to the AC c

Section 2A: Basics 39BasicsMaximizing Battery LifeBattery life depends on how you use your phone. You can maximize the life of your battery by followi

Update the Software on Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

40 Section 2A: Basics

Section 2B: Move Around on Your Phone 41Move AroundMove Around on Your PhoneSection 2BIn This Section⽧ Use Gestures: Tap, Swipe, Drag, Flick, Pinch (p

42 Section 2B: Move Around on Your PhoneUse Gestures: Tap, Swipe, Drag, Flick, PinchGestures are an important, basic part of your phone. They’re easy

Section 2B: Move Around on Your Phone 43Move AroundBasic GesturesTap: Tap with the tip of the finger, fast and firmly, and then immediately lift your

44 Section 2B: Move Around on Your PhoneSwipe: A swipe is most often a horizontal gesture, from right to left or left to right. Do it fast, do it ligh

Section 2B: Move Around on Your Phone 45Move AroundDrag: Drag is the gesture you make for a slow scroll up and down a list. Slide your fingertip slowl

46 Section 2B: Move Around on Your PhoneFlick: As its name tells you, this is a quick gesture, great for scrolling long lists. Do it fast, do it light

Section 2B: Move Around on Your Phone 47Move AroundScroll GesturesScroll a specific amount: Drag the screen in the desired direction.Scroll fast: Flic

48 Section 2B: Move Around on Your PhoneZoom GesturesZoom in (Email, Web, Photos, Doc View, PDF View, Google Maps): Pinch out: Place two fingers on th

Section 2B: Move Around on Your Phone 49Move AroundText Selection GesturesPlace the cursor in a text field: Tap the location.Move the cursor: Tap the

2F. Your Documents and Other Productivity Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165Doc View . . . . . . . .

50 Section 2B: Move Around on Your PhoneDrag and DropTap and hold the item, drag it, and then lift your finger to drop it. Sometimes you get a visual

Section 2B: Move Around on Your Phone 51Move AroundTipTo delete multiple list items, throw each one off the screen. If you get the Delete confirmation

52 Section 2B: Move Around on Your PhoneOpen ApplicationsYou can have as many applications open at one time as you like.Open an Application in Quick L

Section 2B: Move Around on Your Phone 53Move AroundWhen an application fills the whole screen, make the following gesture to display Quick Launch and

54 Section 2B: Move Around on Your Phone1. Press Center , and tap .2. To find the app you want, swipe up or down to see all the icons on a page. (Swip

Section 2B: Move Around on Your Phone 55Move Around3. Tap the application icon.To close the Launcher, do one of the following:䢇 Press Center .䢇 Tap .䢇

56 Section 2B: Move Around on Your PhoneDisplay All Open Applications (Card View)Card view displays open applications as small cards, so that you can

Section 2B: Move Around on Your Phone 57Move AroundMove Among Open Applications1. In Card view (see “Display All Open Applications (Card View)” on pag

58 Section 2B: Move Around on Your PhoneReorder Open Application Cards1. In Card view (see “Display All Open Applications (Card View)” on page 56), ta

Section 2B: Move Around on Your Phone 59Move AroundClose an Application䢇 In Card view (see “Display All Open Applications (Card View)” on page 56), th

Section 4: Your Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2554A. Troubleshooti

60 Section 2B: Move Around on Your PhoneChange the Applications That Appear in Quick LaunchIf Quick Launch contains five icons, you must remove an app

Section 2B: Move Around on Your Phone 61Move AroundReorder Quick Launch IconsYou can change the position of any Quick Launch icon except the Launcher

62 Section 2B: Move Around on Your PhoneReorder Launcher Icons1. In the Launcher, tap and hold an icon.2. After the halo appears around the icon, drag

Section 2B: Move Around on Your Phone 63Move AroundEnter InformationUse the Keyboard1 Orange2 Shift3 Space4 Backspace5 Enter6 SymEnter Uppercase Lette

64 Section 2B: Move Around on Your Phone䢇 Turn off Caps Lock: Press Shift .Enter Alternate Keyboard CharactersNumbers, punctuation, and symbols appear

Section 2B: Move Around on Your Phone 65Move Around3. Scroll to find the character you want.4. Tap the character to insert it.Symbols and Accented Cha

66 Section 2B: Move Around on Your PhoneSome symbols are not associated with a letter key. Press Sym by itself and scroll to the bottom of the symbo

Section 2B: Move Around on Your Phone 67Move AroundSelect Items in a ListLists enable you to select from a range of options. Lists are different from

68 Section 2B: Move Around on Your Phone3. Insert the cursor where you want to paste the text (see “Text Selection Gestures” on page 49).4. Open the a

Section 2B: Move Around on Your Phone 69Move AroundOpen the Application MenuThe application menu contains options such as Cut and Copy, Preferences, H

Protecting Your Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

70 Section 2B: Move Around on Your Phone2. Tap a menu item to open it. (If the menu displays a downward-pointing arrow at the bottom, it means that m

Section 2B: Move Around on Your Phone 71Move Around1. Tap the upper-right corner of the screen.2. Tap a menu item to turn that wireless feature on or

72 Section 2B: Move Around on Your Phone1. Open Card view (see “Display All Open Applications (Card View)” on page 56) or the Launcher (see “Open an A

Section 2B: Move Around on Your Phone 73Move AroundSearch Within an ApplicationIn applications such as Contacts, Memos, Doc View, and PDF View, you ca

74 Section 2B: Move Around on Your PhoneView All Your NotificationsFor most types of notifications, if you do not tap the notification after a few sec

Section 2B: Move Around on Your Phone 75Move AroundUpdate the Software on Your PhonePalm continually provides updates to your phone’s operating system

76 Section 2B: Move Around on Your PhoneHere is some additional information about system updates:䢇 If you have Wi-Fi turned on and the battery has at

Section 2B: Move Around on Your Phone 77Move Around䢇 Tap Install Free to install only those applications that you can download free of charge.䢇 Tap In

78 Section 2B: Move Around on Your Phone2. If a message appears stating that a system update is available, do the following:䡲 Tap Download Now.䡲 When

Section 2B: Move Around on Your Phone 79Move AroundUse App Catalog to Shop for New ApplicationsUse App Catalog to browse and download any of the many

80 Section 2B: Move Around on Your Phone3. To sort your search or browse results by date, name, rating, or price, tap the button at the bottom of the

Section 2B: Move Around on Your Phone 81Move Around7. After you download an app, tap Tap to Launch to open it The app also now appears as an icon in t

82 Section 2B: Move Around on Your Phone3. Open My Computer (Windows XP), Computer (Windows Vista), or the Finder (Mac), double-click the drive repres

Section 2C: Phone 83PhonePhoneSection 2CIn This Section⽧ Make Calls (page 84)⽧ Receive Calls (page 88)⽧ Use Voicemail (page 90)⽧ What Can I Do During

84 Section 2C: PhoneMake CallsBy default, your phone is on and ready to make calls. For information on turning the phone off and back on, see “Turn th

Section 2C: Phone 85PhoneDial Using the Keyboard1. In the Launcher or Card view, use the keyboard to enter the number. (You do not need to press the o

86 Section 2C: Phone3. Tap one of the contact’s phone numbers to dial it. If only the contact name is displayed, tap the name to display the phone num

Section 2C: Phone 87Phone3. Tap the number.Redial the Last Number Dialed1. Open Phone .2. Tap . (When the number appears at the top of the screen, ta

88 Section 2C: PhoneReceive CallsIf you want to answer calls, your phone must be on. This is different from having only the screen turned on (see “Tur

Section 2C: Phone 89PhoneSilence the Ringer on an Incoming CallWhen you silence the ringer on an incoming call, you can answer the call or let it ring

9WelcomeYour Palm® Pre™ PhoneYour Palm® Pre™ phone puts Palm’s new multitasking, gesture-based operating system, the Palm® webOS™ platform, inside a s

90 Section 2C: PhoneUse Voicemail1. Do one of the following: 䡲 In the Launcher, Card view, or Phone, press and hold 1 .䡲 Tap a voicemail notification

Section 2C: Phone 91PhoneManage a CallDo any of the following:䢇 Put the call on speakerphone: Tap .䢇 Mute the microphone so you can’t be heard: Tap

92 Section 2C: PhoneEnd a CallDo one of the following:䢇 Tap .䢇 If a headset is attached, press the headset button.Use Another Application While on a C

Section 2C: Phone 93PhoneMake a Second Call1. While on a call, tap .2. Dial the second call.Answer a Second Call (Call Waiting)When a second call not

94 Section 2C: PhoneAdditional charges may apply and minutes in your mobile account may be deducted for each call you place.1. Make a first call, then

Section 2C: Phone 95PhoneWhat’s My Number?1. Open Phone . 2. Open the application menu and tap Preferences. (Your phone number appears at the top of

96 Section 2C: Phone3. Do any of the following:䡲 Switch the types of calls displayed: Tap All Calls or Missed Calls.䡲 Call a number: Tap the number.䡲

Section 2C: Phone 97PhoneSave a Phone Number to ContactsYou can save the number from an incoming or outgoing call to an existing contact, or create a

98 Section 2C: PhoneThe phone is searching for a Wi-Fi network.The phone is on. Bars denote signal strength.A 1x data connection is active.An EvDO dat

Section 2C: Phone 99PhoneUse a Phone HeadsetYou can connect the headset that came with your phone for hands-free operation.Use a Wired HeadsetYour pho